Cancellation / Return

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Can I cancel my order?

Possible to cancel the order before it is shipped. However, please proceed to return or exchange after shipping.


Free returns / exchanges

If you receive a defective lenses, it will be proceed a free return / exchange.


Paid returns and exchanges

Just exchange requests or just returns, the international courier round-trip shipping cost will be charged.


Return and exchange procedure

If you do product returns or exchanges on the site, our CS team will get back to you as soon as possible